Cyber Secure Plans — Know It. Sell It.

1 — The Three Plans at a Glance

Entry Level

Basic

$129/month

Up to 2 users included

24-month agreement

Protected internet, safer devices, cleaner email. The foundation every business needs.

✅Business-grade Secure Gateway

✅Managed WiFi Access Point (1)

✅Professional installation

✅Ongoing gateway monitoring

✅Automatic security updates

✅Device protection — 2 devices

✅Patch management

✅Standard email filtering

✅DNS & web protection

—Microsoft 365 Backup

—Quarterly security review

—Vulnerability assessment

Additional users

$25/user/month

Your pitch in one line

"It's the foundation — protected internet, safer devices, and cleaner email. Every business needs at least this."

⭐ Sweet Spot

Pro

$199/month

Up to 5 users included

24-month agreement

Everything in Basic, plus Microsoft 365 backup and stronger email protection. The right fit for most Victorian SMBs.

✅Business-grade Secure Gateway

✅Managed WiFi Access Point (1)

✅Professional installation

✅Ongoing gateway monitoring

✅Automatic security updates

✅Device protection — 5 devices

✅Patch management

✅Advanced email protection

✅DNS & web protection

✅Microsoft 365 Backup (5 users)

✅Quarterly security review

✅Basic vulnerability check

Additional users

$30/user/month

Your pitch in one line

"If they're on Microsoft 365 — and most businesses are — this is the one. The backup alone is worth it."

Enterprise

Elite

$399/month

Up to 5 users included

36-month agreement

Premium enterprise gateway, advanced monitoring, workstation backup, and priority response. For businesses that can't afford downtime.

✅Premium Enterprise Gateway

✅Managed WiFi Access Point (1)

✅Professional installation

✅Advanced monitoring

✅Automatic security updates

✅5 Premium Devices (Advanced Monitoring)

✅Patch management

✅Advanced email protection

✅DNS & web protection

✅Microsoft 365 Backup

✅Workstation Backup

✅Advanced vulnerability assessment

✅Priority response routing

Additional users

$45/user/month

Your pitch in one line

"For businesses that handle sensitive data, have compliance obligations, or simply can't afford to go down. This is enterprise-grade protection."

2 — Who to Pitch Each Plan To

🔧

Basic — $129/month

UP TO 2 USERS · 24 MONTHS

Pitch this to

Very small businesses — 1 to 4 staff

Sole traders or micro businesses upgrading from nothing

Businesses not yet on Microsoft 365

Entry point when budget is the main objection

Hot signals

"We don't really have anything in place for security"

"We're a small team — just 2 or 3 of us"

"What's the most affordable option?"

⭐

Pro — $199/month

UP TO 5 USERS · 24 MONTHS

Pitch this to

Businesses using Microsoft 365 — this is non-negotiable

Teams of 3–10 staff with regular computer use

Any business that handles client data or documents

Growing businesses that want quarterly visibility on their security

Hot signals

"We use Microsoft 365 / Outlook / Teams"

"We've never actually backed anything up properly"

"We had a scare last year with a phishing email"

🏢

Elite — $399/month

UP TO 5 USERS · 36 MONTHS

Pitch this to

Healthcare, legal, finance, accounting — compliance-heavy

Businesses that store sensitive customer data

Any business that would be devastated by downtime

Businesses that have been hit by ransomware or data loss

Hot signals

"We handle patient / client / financial records"

"We got hit by ransomware / lost data before"

"We need to meet compliance requirements"

3 — Qualify the Right Plan

"Do you currently have anything in place for cybersecurity — firewall, antivirus, anything like that?"

Opens the conversation without being confrontational. Most small businesses have either nothing or consumer-grade tools that don't cut it for business use.

→ Nothing in place = Basic minimum

"Are you using Microsoft 365 — Outlook, Teams, SharePoint?"

Microsoft 365 backup is the key differentiator in Pro. Most businesses assume Microsoft automatically backs up their data. They don't. This question opens that door.

→ Yes to M365 = push Pro immediately

"What type of data does your business store — customer records, financials, health information?"

Compliance and sensitivity of data drives the Elite conversation. Healthcare, legal, and financial businesses have obligations that make Elite the only responsible choice.

→ Sensitive/regulated data = Elite

"If your systems went down for a day — or your emails were hacked — what would that cost you?"

Makes the risk tangible in their own terms. Most business owners have never done this calculation. Once they do, the monthly plan cost feels very small by comparison.

→ Reframes cost as insurance, not expense

"Have you or anyone in your team ever clicked a suspicious link or had a phishing email get through?"

Almost everyone says yes. This question makes the threat personal and immediate rather than abstract. Email protection becomes a no-brainer after this answer.

→ Yes = Advanced email protection (Pro+)

4 — Scripts by Scenario

💼

Opening — introducing cyber in a telco call

Most common

The situation: You've been talking about phones or internet and want to introduce cyber without it feeling like a hard pivot.

"While I've got you — one thing we're finding with a lot of businesses right now is that their internet and phone setup is solid but their security hasn't kept up. We've got a managed security plan that covers your gateway, your devices, and your email — all monitored by us for a flat monthly fee. It's not something most businesses think about until something goes wrong. Do you currently have anything protecting the business on that side?"

Let them answer. Whatever they say opens the qualifying conversation.

📧

Microsoft 365 backup — the Pro closer

Pro upsell

When you hear: "We use Microsoft 365 for email and Teams."

"Good to know — and this is something most businesses on Microsoft 365 don't realise: Microsoft doesn't actually back up your data. If someone accidentally deletes files, or you get hit by ransomware, your emails and documents can be gone. Our Pro plan includes a proper backup for all your 365 data — emails, SharePoint, Teams — so you're covered. It's included in the $199 a month."

The Microsoft backup revelation almost always lands. Most customers are genuinely unaware.

🏥

Compliance-heavy business — the Elite pitch

Elite pitch

When you hear: "We're a medical clinic / accounting firm / legal practice."

"With the type of data you're handling, the Basic or Pro plan isn't really enough — and frankly, if something went wrong and you couldn't demonstrate proper security controls, the exposure is significant. Our Elite plan gives you enterprise-grade protection, advanced monitoring, workstation backup, and priority response — all managed by us. For $399 a month, you're properly covered. What does your current security setup look like?"

Position it as professional obligation, not upsell. Compliance-driven customers respond to risk framing, not feature lists.

5 — Cyber-Specific Objections

We're too small to be a target

Actually small businesses are the most targeted — because hackers know they're less likely to have proper protection. 60% of small businesses that get hit close within 6 months. It's not about size, it's about whether you're an easy target.

Use the stat. It's real and it's sobering.

We already have antivirus

That's a good start — but consumer antivirus doesn't cover your gateway, your email, or your network traffic. It's like having a lock on the front door but leaving the windows open. Our plan covers the whole business, not just individual devices.

Validate what they have, then show the gaps.

It's too expensive

I understand — but let me ask: if your business email got hacked and you lost access for a week, what would that cost you? Most businesses we talk to put that figure in the thousands. The plan is a fraction of that, every month, to make sure it doesn't happen.

Always reframe cost against the cost of the alternative.

Our IT company handles that

That's great — do you know exactly what they cover? A lot of IT companies handle break-fix but not ongoing monitoring. We're happy to work alongside them — we handle the managed security layer so they don't have to. Worth confirming what's actually included in your current arrangement?

Don't position against the IT company — position as complementary.

We've never had a problem

That's good to hear — and the goal is to keep it that way. Most businesses don't know they've been compromised until weeks or months after it happened. Our monitoring would catch that in real time. The best time to set this up is before something goes wrong, not after.

Reframe "never had a problem" as "not yet detected one."

Can we just do month to month?

The plans are on 24-month agreements — that's how we keep the pricing where it is and make sure the monitoring is consistent. Security isn't something you turn on and off. We can look at what makes the most sense for your situation though — what's driving the preference for flexibility?

Find out if it's genuine hesitation or just habit — then address the real concern.

6 — The Upsell Path

→

Entry

$129/mo

Basic

Secure Gateway
2 device protection
Standard email filter
DNS & web protection

→
⭐ Push Here First
$199/mo
Pro
5 device protection
Advanced email protection
M365 Backup (5 users)
Quarterly security review

Enterprise

$399/mo

Elite

Premium enterprise gateway
Advanced monitoring
Workstation backup
Priority response
Advanced vulnerability assessment

⚠️

Default to Pro for any business on Microsoft 365 — that's the majority of Victorian SMBs. Only drop to Basic if budget is genuinely the blocker and they're not on M365. Push Elite for any compliance-driven or high-risk industry. When in doubt — ask Sam before quoting.

Cyber Security.Know It. Sell It.

Cyber Security.
Know It. Sell It.