📦 Products, Pricing & How We Sell
Everything we sell.
Explained simply.
If you're new to Complete ICT — this is your starting point. Every product category, what it costs, how the pricing works, and what to say in a conversation. Read this before you make your first call.
The Big Picture
Phone & Cloud
Internet (NBN)
Cyber Security
Hardware
Bundle Guide
Contract Terms
What Complete ICT Sells
The Complete ICT Product Universe
Three categories. One provider.
Complete ICT is a Melbourne-based telco, IT, and AI automation company. We replace the need for businesses to deal with multiple providers. One relationship, one bill, everything covered.
📞
Telco
Phone lines, cloud phone systems, internet (NBN), and mobile. The core of what we sell.
Phone Lines · Cloud Users · NBN · Fax to Email · Number Porting
💻
IT & Hardware
IP phones, WiFi, networking, firewalls, cabling. The physical layer that makes everything work.
IP Phones · WiFi · Switches · Firewalls · Cabling
🛡️
Cyber Security
Managed security plans — gateway, device protection, email filtering, backup, and monitoring.
Basic · Pro · Elite · Microsoft 365 Backup · Advanced Monitoring
1 — Phone Lines & Cloud Phone System
📞
Telco — Core Product
Phone Lines & Cloud Users
How businesses make and receive calls through the Complete ICT cloud platform.
Products & Pricing (monthly, ex GST)
| Product | Price | Notes |
|---|
| Phone Line | $30 | Per line/month |
| Cloud User — Basic | $15 | Core call features, mobile app |
| Cloud User — Professional | $25 | Recording, reporting, full features |
| Cloud User — Ultimate (AI) | $45 | AI transcription, sentiment, summaries |
| Fax to Email | $15 | Per fax number/month |
| Number Porting | One-off | Existing numbers transfer across |
| Installation (Cloud) | Variable | Based on user count — use calculator |
Always use the Telco Calculator to build the exact quote. Pricing in this table is indicative — the calculator has locked rates.
How to Sell This
🎯
Lead with the problem, not the product. Ask "how do your staff handle calls when they're not in the office?" before you mention anything we sell.
📱
Any device is the hook. The moment someone says their staff use personal mobiles for work calls — you have the conversation. One number, any device, anywhere.
⭐
Default to Professional. It includes recording and reporting — which most business owners want once they know it exists. Basic is the fallback, Ultimate is the upsell when AI resonates.
🔄
Number porting is a common concern. Reassure them early: their existing number comes across. Customers won't notice a thing.
"Your business number rings on the office phone and your team's mobile apps at the same time. Whoever's free picks it up. You stop missing work."
2 — Internet (NBN)
🌐
Telco — Internet
NBN Business Services
Business-grade internet across all NBN speed tiers. New connections and transfers.
NBN Speed Tiers & Pricing (monthly, ex GST)
| Product | Price | Best for |
|---|
| 50/20 Mbps | $100 | 1–3 staff, light use |
| 100/40 Mbps | $115 | ⬆ Minimum recommended |
| 250/100 Mbps | $155 | ⭐ Recommended |
| 500/200 Mbps | $220 | 15–25 staff, high demand |
| 1000/400 Mbps | $250 | Enterprise, max symmetrical |
For cloud phones: 100 Mbps minimum. 250 Mbps recommended. 500 Mbps+ for 10+ concurrent users.
How to Sell This
🔗
Bundle with cloud phones. If you're moving their phone system to cloud, the internet conversation happens naturally — the phones need a good connection to run properly.
📈
Always recommend one tier up from minimum. A business with 5 staff on 100 Mbps is the minimum. Upsell to 250 Mbps — it's only $40/month more and makes a real difference for video calls and cloud phones.
🔄
Transfers are easy wins. If they're already on NBN with another provider, we can transfer it across with no interruption to service. Position it as simplification.
🌐
Rural or poor coverage? Starlink Business is an option — refer to Sam. Don't let a connectivity objection kill the cloud phone conversation.
"We can sort the internet at the same time — and because you'll have your phones running over it, it makes sense to have both with us so we can manage the whole thing."
3 — Cyber Security Plans
🛡️
Managed Security
Cyber Secure Plans — Basic / Pro / Elite
Managed gateway, device protection, email filtering, backup, and monitoring. One monthly fee.
Plans & Pricing (monthly, ex GST)
| Plan | Price | Key differentiator |
|---|
| Basic (2 users) | $129 | Foundation — gateway + devices + email |
| Pro (5 users) ⭐ | $199 | Adds M365 Backup + quarterly review |
| Elite (5 users) | $399 | Enterprise gateway + workstation backup + priority |
| Extra user — Basic | $25 | Per additional user/month |
| Extra user — Pro | $30 | Per additional user/month |
| Extra user — Elite | $45 | Per additional user/month |
Default to Pro for any M365 business. Use Elite for healthcare, legal, finance, and compliance-driven industries. See the full Cyber Plans playbook for scripts and objection handling.
How to Sell This
🚪
Introduce it mid-conversation. Don't cold-open with cyber — bring it in after phones or internet. "While I've got you — do you have anything protecting the business on the security side?"
📧
The M365 backup revelation is your best tool. Most businesses on Microsoft 365 believe their data is automatically backed up. It's not. When they learn this, Pro sells itself.
💰
Reframe cost as insurance. Ask "what would a day of downtime cost you?" — then the monthly fee feels trivial. Never defend the price in isolation.
🏥
Industry drives the tier. Healthcare, legal, accounting — go straight to Elite. For everyone else, start Pro and only go to Basic if budget is the genuine blocker.
"Most businesses on Microsoft 365 don't realise Microsoft doesn't back up their data. If someone deletes a file or you get hit by ransomware, it's gone. Our Pro plan fixes that."
4 — Hardware
🖥️
IT Hardware
Phones, WiFi, Networking & Firewalls
Physical devices to complete the solution. Priced with markup — use the calculator for exact figures.
Hardware Categories
| Category | Examples | Notes |
|---|
| IP Phones | Desk handsets | Connect to cloud over office network |
| WiFi & Networking | Access points | Included in Cyber plans (1 AP) |
| Cabling & Switches | Network runs | Site-specific — use calculator |
| Firewalls & Routers | Gateway devices | Included in Cyber plans |
Pricing: Hardware is priced at cost + markup %. The calculator handles this automatically. Health warning triggers if markup exceeds 400%. Always use the calculator — never quote hardware from memory.
How to Sell This
📦
Hardware follows the service conversation. You don't lead with hardware — it comes out of what the customer needs. Cloud phones? They may want desk handsets. Cyber plan? Gateway is included.
💳
Finance is available through Grenke. Hardware doesn't have to be upfront — we can fold it into a monthly rental using the Finance tab in the calculator. This removes the "I don't have budget" objection.
🛡️
Cyber plan hardware is included. The managed WiFi access point and gateway device come with the Cyber plans — make sure customers know this is part of what they're getting, not an add-on.
"If the upfront cost of the equipment is a concern, we can finance that through our leasing partner — it becomes a monthly amount and keeps your cash flow clean."
5 — How It All Bundles Together
🔧
The Trades Starter
SMALL TRADES BUSINESS · 3–6 STAFF
Cloud Phone — Basic users (x4)
Phone Lines (x2)
NBN 100/40 Mbps
Cyber Basic plan
~$440–480/month ex GST
"Everything sorted — phones, internet, and basic security. One monthly bill, one provider, one call if anything goes wrong."
⭐
The Professional Suite
OFFICE BUSINESS · 5–10 STAFF · M365 USERS
Cloud Phone — Professional users (x6)
Phone Lines (x3)
NBN 250/100 Mbps
Cyber Pro plan
IP Desk Phones (financed)
~$800–950/month ex GST
"Recording, reporting, M365 backup, proper security, and fast internet — everything a modern professional services business needs."
🏥
The Compliance Package
HEALTHCARE / LEGAL / FINANCE · 5–15 STAFF
Cloud Phone — Professional users (x8)
Phone Lines (x4)
NBN 250/100 Mbps
Cyber Elite plan
IP Desk Phones (financed)
~$1,100–1,300/month ex GST
"Enterprise-grade security, call recording, priority support, and workstation backup. Designed for businesses where compliance isn't optional."
🏢
The Multi-Site Package
MULTI-LOCATION · RETAIL / HEALTHCARE · 10+ STAFF
Cloud Phone — Professional users (x12)
Phone Lines (x6)
NBN 250/100 Mbps (per site)
Cyber Pro or Elite plan
Full hardware fit-out (financed)
~$1,500–2,000+/month ex GST
"All sites on one system. Transfer calls between locations, single reporting dashboard, one provider for everything. Refer to Sam for multi-site quoting."
6 — Contract Terms
24
Months
Standard
The default for most telco and cyber services. Locks in pricing and ensures continuity. Most customers accept this without pushback.
36
Months
⭐ Best Value
Better pricing position for the customer, better contract value for us. Push 36-month for NBN and bundled packages. Cyber Elite is 36 months minimum.
60
Months
Premium
For hardware-heavy solutions and enterprise accounts. Amortises equipment costs over a longer period — discuss with Sam before proposing a 60-month term.
Quick Reference — Key Numbers
Support Line
1300 291 208
Customer-facing number
Email
info@completeict.com.au
General enquiries
Escalate to Sam
sam@completeict.com.au
Multi-site, pricing disputes, 60-month terms
Always use
The Calculator
Never quote hardware from memory
✅
Golden rule: You're not selling products — you're solving a problem the customer has right now. Lead with the question, listen to the answer, and let the product match the pain. The best reps here don't pitch — they diagnose.