Complete ICT — Telesales Hub

Your Tools

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Daily Reference

Sales Cheat Sheet

Call structure, KPIs, pricing, objection handling and key scripts. Your go-to reference for every call.

Open before your first call of the day Open →

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By Industry

Industry Pitch Cards

Tailored scripts and pain points for Automotive, Aged Care, and Vocus/Commander migration customers.

Check before calling a new industry vertical Open →

Sales Playbooks — Cloud Phones

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Sales Playbook

Cloud Phones — Know It. Sell It.

Product knowledge, where it fits in a conversation, qualify questions, scenario scripts, objection handling, and the upsell path. Everything you need to sell cloud phones confidently.

Read before any phone system conversation Open →

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Feature Playbook

Cloud Features — Pain, Pitch, Close

Each platform feature explained as a sales tool — the customer pain it solves, how to position it, which industries it lands with, and the exact line to use in conversation.

Use when a feature question comes up mid-call Open →

Pricing & Products

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New Joiner Guide

Products, Pricing & How We Sell

Every product category explained simply — phone lines, cloud users, NBN speeds, cyber plans, hardware, bundle examples, and contract terms. Read this first.

Start here on your first week Open →

🛡️

Sales Playbook

Cyber Secure Plans — Know It. Sell It.

Basic, Pro and Elite plans broken down as a sales tool. Who to pitch each to, qualify questions, scripts, objection handling, and the upsell path.

Open before any cyber security conversation Open →

Tools

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Live Tool

Telco Sales Calculator

Configure phone lines, cloud users, NBN, hardware and finance while you're on the call. Generate a quote basket ready to paste into Complete ICT AI CRM. Use this for every quote.

Use during every sales conversation Open →

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Coming Soon

More Tools

Additional tools and resources will be added here as the hub grows.

Check back soon —

Quick Reference

Key Numbers

Support Line1300 291 208

Emailsupport@completeict.com.au

Customer Accounts1,400+

BasedMelbourne, VIC

Contract Terms

Standard24 months

Mid-tier36 months

Premium60 months

CoversPhone, NBN, IT, Cyber

Daily KPIs

Dials target60 / day

Conversations15–20 / day

Qualified leads3–5 / day

Proposals1–2 / day

Opening Script — Vocus / Commander Migration

📞 When they pick up

"Hi, is that [Name]? Great — my name's [Your Name] calling from Complete ICT in Melbourne. The reason I'm reaching out is we work with a lot of businesses that are currently on Vocus or Commander, and we've been helping them move across to a better local setup — better support, better pricing, all locked in so there's no surprises. I just wanted to have a quick five-minute chat to see if it's something worth exploring for you — is now an okay time?"

Top Objections — Quick Responses

We're already in a contract

Totally fine — we can do a free audit now and have everything ready to go the moment you're out. No pressure, just smart planning.

We're happy with what we have

That's great to hear. Most of our customers said the same thing — until they saw what they were actually paying versus what they could get. Worth a 5-minute comparison?

Send me some info

Absolutely — I'll send that through. Just so I can make it relevant, can I ask — how many phone lines are you currently running and who's your provider?

We use our IT company for that

Perfect — we actually work alongside IT companies all the time. We handle the telco side — phones and internet — so there's no overlap, just less for them to manage.

Not interested

No problem at all. Can I just ask — is that because you're locked in somewhere, or just not the right time? I want to make sure I'm not calling at a bad moment.

Too expensive / what's the cost?

It really depends on your setup — but most businesses we move across actually end up paying less. Can I grab a few details and put together a quick comparison?

Daily Call Structure

8:30 AM

Morning Prep

Review call list, check CRM notes from yesterday, set your dial target for the day.

9:00 AM

Power Hour

First dial block. Warm migration list first — Vocus/Commander customers. No emails.

12:00 PM

CRM Update

Log all morning calls. Flag hot leads. Send any follow-up emails while convos are fresh.

1:00 PM

Afternoon Block

Second dial block. Follow-ups first, then fresh outreach. Decision makers are in post-lunch.

4:30 PM

Wrap + Log

Final CRM update. Escalate anything urgent to Sam. Prep tomorrow's priority list.

⚠️

Escalate immediately to Sam if a customer mentions they want to cancel an existing service, raises a billing dispute, or asks about contract buyout. Do not quote exit terms — pass it up straight away.