📞 Sales Team Daily Hub
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Make calls.
Close deals.
Everything you need for today's calls — scripts, pitch cards, objection handling, and quick reference. Bookmark this page.
Your Tools
Quick Reference
Key Numbers
Support Line1300 291 208
Emailsupport@completeict.com.au
Customer Accounts1,400+
BasedMelbourne, VIC
Contract Terms
Standard24 months
Mid-tier36 months
Premium60 months
CoversPhone, NBN, IT, Cyber
Daily KPIs
Dials target60 / day
Conversations15–20 / day
Qualified leads3–5 / day
Proposals1–2 / day
Opening Script — Vocus / Commander Migration
📞 When they pick up
"Hi, is that [Name]? Great — my name's [Your Name] calling from Complete ICT in Melbourne.
The reason I'm reaching out is we work with a lot of businesses that are currently on Vocus or Commander,
and we've been helping them move across to a better local setup — better support, better pricing, all locked in so there's no surprises.
I just wanted to have a quick five-minute chat to see if it's something worth exploring for you — is now an okay time?"
Top Objections — Quick Responses
We're already in a contract
Totally fine — we can do a free audit now and have everything ready to go the moment you're out. No pressure, just smart planning.
We're happy with what we have
That's great to hear. Most of our customers said the same thing — until they saw what they were actually paying versus what they could get. Worth a 5-minute comparison?
Send me some info
Absolutely — I'll send that through. Just so I can make it relevant, can I ask — how many phone lines are you currently running and who's your provider?
We use our IT company for that
Perfect — we actually work alongside IT companies all the time. We handle the telco side — phones and internet — so there's no overlap, just less for them to manage.
Not interested
No problem at all. Can I just ask — is that because you're locked in somewhere, or just not the right time? I want to make sure I'm not calling at a bad moment.
Too expensive / what's the cost?
It really depends on your setup — but most businesses we move across actually end up paying less. Can I grab a few details and put together a quick comparison?
Daily Call Structure
8:30 AM
Morning Prep
Review call list, check CRM notes from yesterday, set your dial target for the day.
9:00 AM
Power Hour
First dial block. Warm migration list first — Vocus/Commander customers. No emails.
12:00 PM
CRM Update
Log all morning calls. Flag hot leads. Send any follow-up emails while convos are fresh.
1:00 PM
Afternoon Block
Second dial block. Follow-ups first, then fresh outreach. Decision makers are in post-lunch.
4:30 PM
Wrap + Log
Final CRM update. Escalate anything urgent to Sam. Prep tomorrow's priority list.
⚠️
Escalate immediately to Sam if a customer mentions they want to cancel an existing service, raises a billing dispute, or asks about contract buyout. Do not quote exit terms — pass it up straight away.